Refunds

If you are not completely satisfied with an item you have purchased for any reason then you are entitled to return the order for a refund. Please contact us first to advise of any problems

Please note this policy excludes all our flower products, confectionery or food products with a use by date as these are perishable goods and exempt from this legislation, as well as all personalised items.

We will consider refunds if there has been an error on our part but this excludes where we have had to amend a personalisation due to not being given the correct details on the order. Please contact us for details.

If an individual item is faulty then please contact us to arrange an exchange.

If you wish to return an item, please provide a note outlining your reasons for the return and send the product with all warranty cards, manuals etc. in the original box to:

Valunique Gift Hampers

Windermere Road

Orrell

Wigan

Lancashire

WN5

PLEASE INCLUDE YOUR ORDER REFERENCE NUMBER AND FULL NAME AND ADDRESS.

We do not compensate for any costs incurred in returning items.

Cancelling Orders

Orders can be cancelled by emailing us via our contact us section. Once your order status has been changed to shipped we are unable to amend any delivery details.

Products Damaged On Arrival or Faulty

We will immediately replace any damaged products provided that we are notified within 7 days of your receipt of the goods. If we cannot replace the defective item we will offer an alternative or refund you in full once the item is returned to us.

We will also refund your postage cost in returning the product to us if necessary.